Privacy Policy

At SpotTiva ("SpotTiva," "we," "our," or "us"), we respect your privacy and are committed to protecting the information you provide when you use our mobile application and website.

This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have regarding your information when you use SpotTiva.

1. About SpotTiva

SpotTiva is a local discovery and booking marketplace that connects customers with local businesses and service providers. Customers can discover businesses, view business profiles, communicate with businesses, make bookings, save places, and leave reviews.

Business owners can create and manage business profiles, services, operating hours, media, bookings, customer communications, and reviews. A user may use both customer and business-owner functionality through the same account.

2. Information We Collect

The information we collect depends on how you use SpotTiva. We may collect information that you provide directly, information generated when you use the Service, and technical information necessary to operate and secure the platform.

Account Information

When you create or manage an account, we may collect information such as your name, email address, phone number, country, and other profile information that you choose to provide.

Account information may be used to authenticate your account, provide account-related services, communicate with you, and maintain the security of your account.

Location Information

SpotTiva uses location information to provide location-aware discovery and help you find businesses and services that are relevant to your location.

Depending on the features you use and the permissions you provide, location information may be obtained from your device or from information you enter manually.

You can manage device location permissions through your device settings. Some location-based features may not function correctly if location access is disabled.

Business Information

If you create or manage a business profile, we collect the information you provide about the business. This may include the business name, category, description, contact information, address or service area, map location, operating hours, services, prices, service duration, facilities, tags, logo, cover image, gallery images, and availability.

Business profile information is used to create and display your business listing and to enable customers to discover, contact, and book your business.

Bookings

When you make or manage a booking, we collect information necessary to create and manage the booking. This may include the selected business, service, date, time, booking status, and information associated with the customer and business involved in the booking.

Booking information allows customers and businesses to view and manage upcoming and previous bookings and enables businesses to accept, reject, reschedule, complete, or cancel bookings where applicable.

Messages and Communications

SpotTiva allows customers and businesses to communicate directly through the application. We may collect and store messages and media that you send through the Service so that the messaging functionality can operate.

Message information may include message content, images or other media, conversation participants, timestamps, read status, and related communication information.

Please do not send sensitive personal information through SpotTiva messages unless it is necessary for your interaction with the recipient.

Reviews, Ratings and User Content

When you submit a review, rating, photo, or other content through SpotTiva, we collect and process that content.

Reviews and ratings may be displayed publicly or to other users as part of a business profile. Business owners may be able to respond to reviews associated with their businesses.

Favorites and Saved Places

If you save a business or place as a favorite, we process that information to provide your saved places and related account functionality.

Notifications

SpotTiva may use push notifications to provide information relating to your account, bookings, messages, and other Service activity.

You can manage push notification permissions through your device settings. Disabling notifications may prevent you from receiving certain timely updates from the application.

Technical and Device Information

When you use SpotTiva, technical information may be processed to operate, maintain, troubleshoot, and secure the Service. This may include information such as device-related information, application activity, network information, error information, and information necessary to authenticate and maintain your session.

3. How We Use Your Information

We use information we collect for purposes including:

• Creating and managing user accounts.
• Authenticating users and protecting account security.
• Helping customers discover relevant local businesses.
• Displaying business profiles and services.
• Facilitating communication between customers and businesses.
• Creating and managing bookings.
• Processing and displaying reviews and ratings.
• Managing saved businesses and favorites.
• Sending booking, message, account, and Service notifications.
• Managing business profiles and business-owner tools.
• Maintaining and improving the performance of the Service.
• Detecting, preventing, and addressing fraud, abuse, and security issues.
• Responding to support requests and other communications.
• Complying with applicable legal obligations.

4. How Information Is Shared

We do not share information simply because you use SpotTiva. We may share information where necessary to provide the Service, operate our business, protect users, or comply with legal obligations.

Between Customers and Businesses

When you interact with a business through SpotTiva, certain information necessary for that interaction may be made available to the other party.

For example, a business may receive information necessary to manage a customer's booking, while customers may see information contained in a public business profile.

Public Business Information

Information that a business owner chooses to publish as part of a business profile may be visible to other SpotTiva users. This may include the business name, category, description, services, images, location, operating hours, ratings, reviews, facilities, and other information provided for the public profile.

Service Providers

We may use third-party service providers to help operate SpotTiva, including providers supporting hosting, infrastructure, authentication, media storage, maps or location functionality, notifications, application operation, and other technical services.

These providers may process information on our behalf as necessary to provide their services.

Legal and Safety Reasons

We may disclose information when reasonably necessary to comply with applicable law, legal process, or a valid governmental request, or to protect the rights, safety, security, and property of SpotTiva, our users, or others.

Business Transfers

If SpotTiva is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information associated with the Service may be transferred as part of that transaction, subject to applicable law.

5. Payments and Subscriptions

SpotTiva offers a free Starter business plan and may offer a paid Pro subscription with additional business features.

If payment functionality is enabled, payments may be processed through third-party payment providers. Payment information may be collected and processed by the applicable payment provider in accordance with its own privacy policy and terms.

SpotTiva does not intend to require users to send payment-card information through ordinary messages or reviews.

6. Location and Maps

Location-based functionality is an important part of SpotTiva. We use location information to support nearby discovery, location-aware search, maps, and business location features.

Business owners may also provide a business address or map location. Information deliberately published as part of a public business listing may be visible to other users.

7. User-Generated Content

You are responsible for the information and content you choose to submit to SpotTiva.

Content such as business information, reviews, ratings, photos, and other material may be visible to other users depending on where it is submitted and the functionality associated with it.

You should avoid submitting passwords, payment-card information, government identification numbers, or other highly sensitive information in public profiles, reviews, or ordinary messages.

8. Data Storage and Security

We take reasonable measures designed to protect information handled by SpotTiva against unauthorized access, loss, misuse, alteration, or disclosure.

SpotTiva uses technical mechanisms for secure storage and application operation, including secure local storage and local caching where required for certain application features.

However, no method of transmitting or storing information can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorization.

9. Data Retention

We retain information for as long as reasonably necessary to provide the Service, maintain business and transaction records, resolve disputes, enforce our agreements, maintain security, and comply with applicable legal obligations.

Different categories of information may be retained for different periods depending on their purpose and legal requirements.

When you request deletion of your account, we will take reasonable steps to delete or de-identify information associated with your account, subject to information that we are required or permitted to retain for legitimate business or legal purposes.

10. Your Choices and Privacy Rights

Depending on where you live and the laws that apply to you, you may have rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Request restriction of certain processing.
• Object to certain uses of your information.
• Withdraw consent where processing is based on consent.
• Request a copy of certain information in a portable format.

The availability of these rights depends on applicable law and the circumstances of the request.

You may also update certain account information through the application and control device permissions such as location access and push notifications through your device settings.

11. Account Deletion

You may request deletion of your SpotTiva account by contacting us at the email address provided below, subject to any account-deletion functionality available within the application.

After receiving a valid deletion request, we will process the request in accordance with applicable law and our legitimate retention requirements.

Information that you have shared with other users, such as messages or business interactions, may remain available to the extent necessary for the Service to function or where retention is otherwise permitted or required by law.

12. Children's Privacy

SpotTiva is intended for a general audience and is not designed specifically for children.

We do not knowingly request or intentionally collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to SpotTiva in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action.

13. International Use

SpotTiva is designed for use in West African markets, including Nigeria and Ghana, with plans for broader international availability.

Depending on where you use the Service and where our service providers operate, your information may be processed or stored in countries other than the country in which you live.

Where required by applicable law, we will take appropriate measures concerning international transfers of personal information.

14. Third-Party Services and Links

SpotTiva may rely on third-party technologies and services to provide functionality such as maps and location services, application infrastructure, media handling, authentication, notifications, and other technical features.

Third-party services may have their own privacy policies and terms. We encourage you to review those policies when you interact with third-party services through SpotTiva.

SpotTiva may also contain links or references to websites or services operated by third parties. We are not responsible for the privacy practices of third-party websites or services that we do not control.

15. Business Owners and Public Listings

If you create a business profile, you understand that information provided for the purpose of promoting and operating your business may be publicly displayed.

Business owners should only provide information they are authorized to publish and should avoid including unnecessary personal information about employees, customers, or other individuals in public business profiles.

16. Reviews and Business Responses

Reviews submitted by customers may be displayed on business profiles. Business owners may respond to reviews associated with their business.

Because reviews and business responses may be visible to other users, you should consider carefully whether the information you include is appropriate for public display.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to SpotTiva, our practices, technology, or applicable legal requirements.

When we make material changes, we may provide notice through the application, website, email, or other reasonable means where appropriate.

The "Last Updated" date at the beginning of this Privacy Policy indicates when the policy was most recently revised.

18. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or want to request deletion of your account, contact us at:

support@SpotTiva.com